CookMora Customer Care
Return & Refund Policy
We want your CookMora order to feel right for your kitchen. Eligible products can be returned or exchanged free of charge within 30 days, with a straightforward process designed to make resolving an order as simple as possible.
Return Eligibility
Returns should be requested within the 30-day return period. To help us process your request smoothly, please keep the product and included components together while your return is being arranged.
Request Within 30 Days
Start your return or exchange within 30 days of receiving the order so it can be handled within the CookMora return period.
Keep Parts Together
Include the appliance, accessories, attachments, manuals, and other components that originally arrived with the product whenever applicable.
Return Safely
Package the product securely enough to protect the appliance and its accessories while they travel back through the return process.
Provide Order Details
Keep your order information available so our support team can locate the purchase and provide the appropriate return instructions.
How Returns Work
Please begin the process with CookMora before sending an item back. This allows our team to confirm the order and provide the correct return instructions.
Start Your Request
Contact CookMora with your order details and let us know whether you are requesting a return, exchange, or help with an order issue.
Receive Instructions
Our support team will review the request and provide the appropriate next steps for returning the product.
Prepare the Product
Place the item and its included components in secure packaging and follow the return instructions provided by our team.
Return Review
After the returned order is received, it can be reviewed so the approved refund or exchange can move forward.
Refund Processing
Once an eligible return has been received and reviewed, the approved refund is sent back through the original payment method used for the purchase.
Return Received
The returned item is received and reviewed so the return can be matched to the correct order and refund request.
Refund Approved
Once the return is approved, CookMora begins the refund process using the original payment method associated with the order.
Funds Returned
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears on your account.
Discounted Orders
Refunds are based on the amount actually paid for the returned item after any automatic discount applied to the original purchase.
Free Return Service
Eligible returns within the CookMora return window are handled without a customer return fee when the provided return process is followed.
Refund Questions
If a refund has been approved but is not yet visible, confirm the status with your payment provider and reach out to CookMora if further help is needed.
Damaged or Incorrect Orders
If an order arrives damaged, incomplete, or different from what you ordered, let us know promptly so the issue can be reviewed and the appropriate solution arranged.
Damaged on Arrival
Keep the product and packaging available while the issue is reviewed. Clear photos of the product, packaging, and shipping label can help document visible damage.
Incorrect Product
If the product received does not match the item ordered, provide your order information and details of what arrived so the mismatch can be corrected.
Missing Components
If an expected accessory or component appears to be missing, check the packaging carefully and provide the product and order details for review.
Report Promptly
Reporting an order problem as soon as it is noticed helps us understand what happened and determine the most appropriate resolution.
Free Exchanges
Eligible CookMora products can also be exchanged within the 30-day policy window. Availability of the replacement item may affect how the exchange is completed.
Begin the exchange through CookMora support so your original order and requested replacement can be reviewed together.
Keep the original product, accessories, and included components together while the exchange instructions are being arranged.
If the exact replacement is available, our team can provide the next steps for completing the exchange.
If a requested replacement is unavailable, another suitable resolution may be discussed with you instead.
Before Sending a Return
Please do not send a product back without first beginning the return or exchange process with CookMora. Receiving the correct instructions helps ensure the returned package can be identified and associated with your order.
Where reasonably possible, keep the original product packaging until you are comfortable that your order has arrived correctly and the product meets your needs. Packaging can provide useful protection if a return becomes necessary.
This policy does not limit any rights that may apply to you under applicable consumer protection law.
Need Return Assistance?
CookMora customer support is available 24/7 to help with eligible returns, free exchanges, refund questions, damaged orders, or other concerns about your purchase.